Embedded Files
Key Fobs
Key Fobs
Uh-oh! Is your fob not working? Here’s what you can do:
1. Check for Physical Damage
• Is your fob damaged? If it’s cracked, broken, or not responding to the reader, it may need to be replaced. You can visit the office to purchase a new fob for $50.00.
• Test on Different Readers: Try using the fob on different door readers to see if the issue is specific to one reader or if it’s affecting all of them.
2. Need Help?
Visit the office for assistance.
• After Hours: Visit the Security Office at 31 Alexander. Please bring a piece of valid photo ID for verification.
Important Reminder: No Cloned Fobs
• Cloning Prohibited: Please note that cloned fobs are strictly prohibited. If our Security Department detects a cloned fob on the system, it will be immediately deactivated.
Helpful Safety Hints
Helpful Safety Hints
Keep a record of your valuables.
Identify your property by using a Trace Identified pen (www.traceidentified.com).
If you notice burnt out or malfunctioning lights on the property, report them to the building Superintendent or Management immediately.
Be a good neighbour - report suspicious activity to the police and advise the building Superintendent or Management. If you see a stranger carrying items out of a neighbour’s unit, Call 9-1-1.
If A Crime Has Occurred
If A Crime Has Occurred
Call 9-1-1 if there is a crime in progress or an immediate threat to the safety of people or property.
Do NOT enter your unit if the door is opened - the criminal may still be inside. Use your cell or neighbour’s phone to call the police.
Do NOT touch anything or clean up until the police have inspected for evidence.
Note the licence plate number, make, and model of any suspicious vehicle.
Note the description of any suspicious person(s).
Lobby Security
Lobby Security
Watch for strangers hanging around entry vestibules.
Do NOT buzz or let anyone you do not know follow you into the building.
If someone is trying to follow you in, exercise a high degree of CAUTION when communicating with them…
Let them know they MUST use the buzz system to call the member they are here to visit to be buzzed in.
If someone is trying to follow you in and you are not comfortable trying to prevent their entry, do not attempt to stop them. Instead, notify Security with details (e.g. physical description, which floor the elevator they took stopped on, etc.) as soon as possible.
Ensure that all secure/locking doors within the buildings are fully closed and locked. Do NOT prop open doors.
Verify that only your first initial and last name appear on the lobby directory, doorbell, mailbox, and phone directory.
Elevator Security
Elevator Security
Look who is in the elevator before you enter. If someone on the elevator makes you nervous – do NOT step in -- take the next one.
Get off the elevator if someone makes you feel uncomfortable.
Whenever possible, stand near the control panel with your back against the side wall. In the event that someone touches or bothers you, run your hand over the control panel for the purpose of depressing as many floors as possible. This will cause the elevator to stop and the doors open, which should interrupt any attack.
Door Security
Door Security
Always make sure that your unit or apartment lock has been re-keyed (if not a new one installed) before you move in.
Make sure that a good quality one-inch deadbolt lock on the door and a security strike plate on the door frame have been installed, as locks with key cylinders in the doorknob can be easily forced open. NOTE: City Park does not allow the installation of more than one (1) single bolt lock. Also, should you choose to install your own lock, you must provide Security a copy of the key within 24 hours of the installation.
Keep your door locked, even when taking out the garbage or doing laundry.
NEVER ignore a knock at your door or open your door to strangers. Burglars will sometimes target units by knocking on doors first.
When responding to the door knock, ask “Who is it?” and look through the peep-hole with the door still locked. Only open the door if you know the person or are satisfied they are someone you were expecting. Otherwise say “Go away! I’m calling the Police!”
NEVER rely on chain locks -- they provide poor security. Inquire about installing a wide-angle viewer instead of a regular peep-hole.
If you lose your keys, have the locks re-keyed immediately.
NEVER leave notes on your door or on the lobby directory telling people that you are away.
Doorbell Cameras & Digital Door Locks
Doorbell Cameras & Digital Door Locks
Doorbell Cameras
Doorbell cameras must not capture video of another member's doorway or living space. This is a violation of privacy and may contravene privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
If your camera records the area in front of another unit, you must:
Adjust the camera to record only your own doorway; or
Remove the camera.
Failure to comply may result in its removal at your expense.
Digital Door Locks
If you have installed a digital lock or keyless entry, you must provide the Management Office and Security with:
A backup key; or
The current access code.
This is required to ensure emergency access and is consistent with the Housing Services Act, 2011 (HSA), which requires housing providers to maintain safety and access for emergencies or necessary repairs.
Management Office
April 15th, 2025
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