Security

Uh-oh! Is your fob not working? Here’s what you can do:

1. Check for Physical Damage

• Is your fob damaged? If it’s cracked, broken, or not responding to the reader, it may need to be replaced. You can visit the office to purchase a new fob for $50.00.

• Test on Different Readers: Try using the fob on different door readers to see if the issue is specific to one reader or if it’s affecting all of them.

2. Need Help?

Visit the office for assistance.

• After Hours: Visit the Security Office at 31 Alexander. Please bring a piece of valid photo ID for verification.

Important Reminder: No Cloned Fobs

• Cloning Prohibited: Please note that cloned fobs are strictly prohibited. If our Security Department detects a cloned fob on the system, it will be immediately deactivated.

• Keep a record of your valuables.

• Identify your property by using a Trace Identified pen (www.traceidentified.com).

• If you notice burnt out or malfunctioning lights on the property, report them to the building Superintendent or Management immediately.

• Be a good neighbour - report suspicious activity to the police and advise the building Superintendent or Management. If you see a stranger carrying items out of a neighbour’s unit, Call 9-1-1.

• Watch for strangers hanging around entry vestibules.

• Do NOT buzz or let anyone you do not know follow you into the building.  

• If someone is trying to follow you in, exercise a high degree of CAUTION when communicating with them…  

• Let them know they MUST use the buzz system to call the member they are here to visit to be buzzed in.  

• If someone is trying to follow you in and you are not comfortable trying to prevent their entry, do not attempt to stop them.  Instead, notify Security with details (e.g. physical description, which floor the elevator they took stopped on, etc.) as soon as possible.

• Ensure that all secure/locking doors within the buildings are fully closed and locked.  Do NOT prop open doors.

• Verify that only your first initial and last name appear on the lobby directory, doorbell, mailbox, and phone directory.

• Always make sure that your unit or apartment lock has been re-keyed (if not a new one installed) before you move in.

• Make sure that a good quality one-inch deadbolt lock on the door and a security strike plate on the door frame have been installed, as locks with key cylinders in the doorknob can be easily forced open.  NOTE: City Park does not allow the installation of more than one (1) single bolt lock.  Also, should you choose to install your own lock, you must provide Security a copy of the key within 24 hours of the installation.  

• Keep your door locked, even when taking out the garbage or doing laundry.

• NEVER ignore a knock at your door or open your door to strangers. Burglars will sometimes target units by knocking on doors first.

• When responding to the door knock, ask “Who is it?” and look through the peep-hole with the door still locked. Only open the door if you know the person or are satisfied they are someone you were expecting. Otherwise say “Go away! I’m calling the Police!”

• NEVER rely on chain locks -- they provide poor security. Inquire about installing a wide-angle viewer instead of a regular peep-hole.

• If you lose your keys, have the locks re-keyed immediately.

• NEVER leave notes on your door or on the lobby directory telling people that you are away.

Dear Members,

We appreciate the community spirit and the desire to make our shared spaces festive. However, City Park has received formal direction from Toronto Fire Services (TFS) following an on-site discussion.

Fire Safety Requirements & Restrictions

TFS has confirmed that Christmas trees cannot be placed in the lobbies of our buildings. This decision is based on fire code requirements and the specific fire-safety features in our buildings:

• Our lobbies are part of the building's means of egress (exit pathways).

• Christmas trees are considered combustible materials.

• Our lobbies do not have sprinkler systems, which are required for combustible decorative items.

• Our elevators cannot recall to an alternate floor, another key requirement for allowing such installations.

Because these requirements are not met, TFS has advised that placing Christmas trees in the lobbies would likely be classified as a fire code violation.

We understand this may be disappointing for some members who enjoy communal holiday décor. Our primary responsibility is ensuring the safety of all members and complying with the Ontario Fire Code and directives from Toronto Fire Services.

If you have any questions, please contact the Management Office at 115-484 Church Street.

Thank you for your understanding and cooperation.

City Park Co-operative Apartments Inc.
2025-11-28

Dear Members,

City Park would like to remind all members of the regulations surrounding electric bikes (e-bikes), scooters, and other battery-powered mobility devices on Co-op property. These requirements follow official directives issued by Toronto Fire Services, which have identified lithium-ion battery devices as a major and growing fire risk in multi-residential buildings.

E-Bike Rules & Safety Requirements (Toronto Fire Services Directives)

1. E-bikes are not permitted inside apartments.

Storing, charging, or operating them indoors is prohibited due to the extreme fire risk posed by lithium-ion batteries.

2. E-bikes must not be stored or parked in hallways, lobbies, stairwells, laundry rooms, mechanical rooms, or any other indoor common area.

These areas must remain clear for safe evacuation and emergency access.

3. Charging e-bikes anywhere inside the building is strictly prohibited.

Toronto Fire Services has determined that indoor charging significantly increases fire hazard.

4. E-bikes may not be parked near building entrances, exits, or pathways used for evacuation.

Blocking or partially obstructing entry doors, ramps, or walkways presents a serious safety risk during emergencies and is not permitted.

5. Only certified and compliant lithium-ion batteries are allowed on Co-op property.

Damaged, altered, or off-market batteries are prohibited under fire-safety directives.

6. Outdoor parking must be used.

Members must park e-bikes only in exterior bike racks or designated outside storage areas where available. E-bikes may not be left beside entrance doors, walls, or exterior steps.

Why This Matters

Toronto Fire Services reports a rapid increase in residential fires involving lithium-ion batteries. These fires ignite suddenly, spread extremely fast, produce toxic smoke, and can block escape routes. Compliance with these directives is required to protect all members, staff, and visitors.

Questions or Need Clarification?

If you are unsure about whether your device is permitted or need guidance on safe storage, please contact the Co-op office. We are here to help.

Thank you for your cooperation in keeping our community safe in accordance with Toronto Fire Services directives.

Sincerely,

Karanvir Singh Bajwa

General Manager

2025-11-28